TERMS & CONDITIONS
TERMS & CONDITIONS
Klarna is a payment provider to more than 70,000 online stores and over 60 million consumers worldwide and is a solution that allows you to pay after delivery or in instalments offering you the choice of when when and how you prefer to pay for your goods.
We offer two different types of payment options with Klarna, pay later or slice in 3.
Pay later is a form of invoice which allows you to pay for items 30 days after your items have been shipped. The pay later solution has no interest or fees, which lets you make sure you love your purchase before paying anything.
Slice it in 3
Slice It In 3 allows you to split the cost over three months at no additional cost. There's no waiting and no credit agreements - you pay for a third of your order and get it sent out straight away, then your card is automatically billed in equal monthly installments for the remaining two payments. Klarna also offer buyer's protection making your purchase completely stress-free.
Am I eligible?
To use Klarna Shop now, Pay within 30 days or Slice it you must be over 18. These options are subject to your financial circumstances.
How is my statement sent?
If you have chosen to Pay later, Klarna will send you an email explaining how and when to pay.
My email address is not correct. How can I change it?
Live chat with Klarna’s customer service agents between 9am and 6pm Monday to Saturday here and request your contact details be updated.
Can I send my order to an address other than my billing address?
Yes. You can enter a separate delivery address at the checkout. We recommend that if you are new to Klarna and you haven’t used the Pay Later option before, you should have your first order delivered to your billing address. This maximizes the chances of your purchase being accepted.
If you do not have your statement number to hand, please log in here with your email address to find the payment details for your statement.
Has Klarna received my payment?
Simply log in to Klarna here to check your payment status.
How does Pay Later work?
With Pay Later, you can pay for your order 30 days after shipping. If your Pay Later request is accepted, Klarna will send you an email with payment instructions once your order is shipped. Just follow the link in the email to view your order.
What information do I need to provide when I buy?
To make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. All information will be sent to your email address, so it is important you provide the right contact details. We recommend that if you are new to Klarna and you haven’t used the Pay Later option before, you should have your first order delivered to your billing address (where your bank account is registered). This maximizes the chances of your purchase being accepted.
When should I receive my Pay Later statement?
Your statement will be sent by email once we have shipped your order. Please note, you do not need to pay before the due date.
What happens if I forget the payment date of a statement?
Payment is due 30 days after the order is shipped. To help you pay on time, Klarna will alert you two days before a payment is due. You’ll also receive email reminders.
What are my payment options with Klarna?
You can pay your Pay Later statement with VISA/MasterCard debit or credit card online by logging into Klarna here.
How can I increase my chances of being offered Pay Later?
To increase your eligibility for Pay Later, please ensure your name and billing address match those held by your bank account or electoral roll. Note: If you have recently paid a Pay Later order, please allow up to 48 hours for this to clear.
I've forgotten when my Pay Later due date is?
Payment is due 30 days after the order is shipped. To help you pay on time, Klarna will alert you by email two days before a payment is due. You can also log in and view your orders at any time here.
Slice It In 3
How does Slice it in 3 work?
Slice it in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by us and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
Am I eligible for Slice it in 3?
To use Slice it in 3 you must be at least 18. Whilst this option is widely promoted, Slice it in 3 is subject to your financial circumstances. When choosing Slice it in 3, our assessment will not affect your credit rating.
Why have I not been offered Slice it in 3?
Although Slice it in 3 is widely promoted it is not always universally available. The Slice it in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
Can I pay before the due date?
No, this is not currently possible for Slice it in 3 purchases.
What happens to my statement, when I've returned the goods?
Once we have received the return (partial or full) and you have received our confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, Klarna shall refund any payments collected and cancel any future scheduled payments.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment for your Slice it in 3 purchase from the debit or credit card you entered at checkout. If Klarna are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
What happens if I cancel or return my order?
As soon as we have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Slice it in 3, you’ll need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case Klarna need to reach you. All communications will be sent to your email address. It’s very important that you give Klarna the correct details, as otherwise you will not receive your payment schedule and any updated order information.
What should I do if I want to cancel my order?
If you would like to cancel your order, contact us directly via phone on 01803 896847 or by email at firstname.lastname@example.org as soon as you can after placing your order.
How can I track the delivery of returned orders?
Please use the tracking information provided by us to check the delivery status of your order.
Where do I send the goods I would like to return and what is the returns period?
Please view our returns policy here: https://redoriginal.com/pages/returns-information
How will I be refunded?
The refund will be made back to the same card which you paid with.
What happens to my Pay Later statement if I return an item?
Only pay for what you keep. If you return part, or all of your order, Klarna will issue you with a new statement as soon as we process your return. If there is a delay in registering your return Klarna will issue a new payment due date for the items you have decided to keep.
I've received an invoice, but I don’t have my stuff.
You don’t have to pay for goods you haven’t received. Contact us directly via phone on 01803 896847 or by email at email@example.com
Remember Klarna has your back with their Buyers Protection.
What happens if I make a return?
Only pay for what you keep. If you return some or all of your order, Klarna will issue you with a new statement as soon as we process your return. If you have an upcoming payment due date – sit back and relax. If there is a delay in the online store registering a return Klarna will issue a new payment due date for the stuff you decided to keep.
I have cancelled my order. How long will it take until I receive a refund?
Once the online store has registered your cancellation or return, the repayment will be processed in five to seven bank days. In the case of a return or cancellation of an order where you have not yet paid, no refund will be made.
How does Klarna handle refunds?
If you are using Slice it, your refund will be available as a positive balance in your account with Klarna. This allows you to purchase again using your account at any participating online stores.
If you have paid for your order with a card, the refund will be made back to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.