We hope that you love your Red purchase(s). However, we understand that sometimes you may want to return an item and receive a refund.

Please read the following conditions on how to make a return.

1. Open the Returns Portal
2. Enter your Order Number which you will have received when you placed the original order
3. Select the item(s) you would like to return
4. Select if you would like to Return or take a Store Credit for each of your items. 
5. Store Credit will be sent to you in the form of a virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches $0.00
6. Download the label supplied and attach this to the package. 
7. Drop it off at your nearest Drop Off Point shown from the portal. Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that. If you do not hear from us within the allotted time please email us on: support@redequipment.com

To receive a refund, unwanted items must be returned to us within 30 days of delivery or collection. We do not accept returns received outside of this 30-day window.

If you no longer have the original packaging from your order, you can return your order in any other packaging as long as all items are packed securely, and the parcel is properly sealed.

There is a flat $30 fee for any returns which will be deducted off your return amount when the order is processed.

• Original shipping charges are non-refundable
• If you took advantage of a promotion including free items (for example buy X get Y free, or free X with Y) then the free items must also be returned. If you fail to return your free gift you will be charged for the free items that you have received.

You can return your items within 30 days of placing your order.

• Clothing should be unworn, unwashed and in its original packaging with its labelling intact and attached still to the product.
• Equipment should be un-used and with its original packaging and / or labelling intact and attached to the product. 
• Items which don't have the labelling attached to the product will incur a 10% reconditioning charge which we will notify you after inspection of your return. If we do not hear back from you within 4 days of contact we will return the items to you. 

Free gifts or promotional items are not returnable!

All items are inspected before a refund is processed.

Items deemed to be in a poor condition will be returned to you.

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.

All items are covered by a year warranty from once the order has been placed. If you have a warranty return please contact our customer service team support@redequipment.com who will guide you through the process.

Unfortunatley we are currently unable to offer exchanges but are working on this. In the meantime the easiest thing to do is process your return as detailed above and place another order with us. This will also reduce the time taken to get the correct item to you.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment. Funds can take up to 10 working days to appear into your account.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you once approved.
• If approved, then your refund or credit will be processed, in the case of a refund a credit will automatically be applied to the original method of payment, with funds returned to you within 10 working days.
• Refunds can only be offered for items received back within 30 days after delivery, in a new (unused) condition with all labels still attached to the product (dont worry if the integrity of the out wrapping has been compromised during opening. 
• Items that don't have the original lables still attached will be charged a 10% reconditioning fee which will be deducted from your refund. We will notify you if this is required and will not action this until we hear back from you. If we don't hear back from you within 4 working days we will return the items to you with no refund.
• If you took advantage of a promotion including free items (for example buy X get Y free, or free X with Y) then the free items must also be returned. If you fail to return your free gift you will be charged for the free items that you have received.